Welcome to our store

FAQs

CONTACT US

 

How can I contact Montaigne Place customer service?

The MP Customer Service Team is available via phone from Monday to Saturday 8:00am - 8:00pm daily. We are closed on Sundays and some public holidays.Call +234 8180990960

You can also reach us via email at contact@montaigneplace.com

 

What can I return?

All sales are final. However, we make exception for items with manufacturer’s defect. You may return items delivered with manufacturer’s defect upon delivery or within 7days of delivery. (3 days within Lagos). Items must be returned in the same condition it was delivered.

 

For more information on return policy, CLICK HERE

 

When will I get my refund?

Refunds are usually processed within 3-5days upon receipt of returned product.

 

Will Montaigne Place replace or exchange products?

Montaigne Place will agree to replace products with manufacturers defect or products delivered in bad or damaged conditions. Please check return policy here, for more information.

 

Montaigne Place may not be able to exchange products.

 

How Can I cancel an Order?

Orders must be cancelled before shipping. To cancel an order, call the customer service number or email contact@montaigneplace.com

 

How Do I Change My Billing Address and Shipping Address?

 

You can change your billing and/or shipping address at the point of making your order. If for any reason, you forget to change it at the point of ordering, kindly send a mail to contact@montaigneplace.com and quote your order number. You can also call the customer service number.

 

PRODUCTS

 

While choosing my makeup (Foundation/Concealer/Powder etc), how do I know the right color shade for my skin?

 

We encourage you to visit the BlackUp Studio or the Montaigne Place outlet closest to you for a free consultation. Any of our MUAs will be glad to help you d try out some shades and select the right color for your skin. After this initial consultation, you can subsequently buy from the online store.

 

How Do I Search For a Product online?

Finding what you need at montaigneplace.com couldn't be easier. Simply enter the product code (if you have it) or product name into the search function at the top of each page.

 

I've seen something In-Store but It's not online. How Can I Find It?

We have the complete range of products available at montaigneplace.com. If however, you have seen something in-store but can't find it at montaigneplace.com, simply call our Customer Services Team on +234 8180990960 or email contact@montaigneplace.com.